Our Policies


CONSULTATION- We are dedicated to helping clients achieve their skincare goals. Towards that end, Skin Matrx offers complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both client and Skin Matrx Staff will design a treatment plan that will best meet the expectations of each client.

SCHEDULING – Appointments are preferred. If we have available Skin Matrx Staff, we will be happy to provide your desired treatment, however, most treatments are booked several days to weeks in advance. You will be asked for a credit card number to hold your appointment. You will not be charged until you have completed your scheduled service.

ARRIVAL – Check-in with front desk at least 15 minutes prior to your scheduled appointment. To achieve best results, we ask that all new clients fill out skin care and medical history.

LATE ARRIVALS – Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled treatment, you will be considered a “no-show” and charged for 100% of your service fee.

CANCELLATIONS – Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for your missed appointment. All services missed without notice, cancelled on the same day or rescheduled on the same day of appointment will be charged 100% of treatment price.

PRODUCT RETURNS – Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within one week of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.

STANDARD POLICY – A credit card number or gift certificate number is required to secure all appointments.
PAYMENT – Skin Matrx accepts Cash, Visa, MasterCard, Discover and American Express.

VALUABLES – We are not responsible for lost or stolen items and encourage you to leave valuables at home.

This is your time to relax.  Inform our front desk staff if you have any special needs or concerns.  We would like your time spent with us to be a memorable experience.

RELAXATION ROOM- Guest are welcome to use the relaxation room before or after their scheduled treatment.

*All prices are subject to change without notice. All times stated are approximate.

*Skin Matrx reserves the right to refuse services at our discretion.